How do I setup a custom domain?

Onehub provides support for custom domains on our Enterprise edition.

Setting up a custom domain with Onehub is a simple process. It involves some setup on your Onehub account and the DNS provider for your own domain. 

The first thing you need to do is setup a CNAME record with your DNS provider. This is something that you may need to contact your IT department to have done.

The address you need to point your CNAME to depends on the custom domain you have chosen. If for instance you picked extranet.example.com as your domain, you would use extranet-example-com.h.onehub.com as the address to point your CNAME to. The CNAME in the settings below is used as an example, please use your own based on the format described when setting up your domain.

The process varies slightly depending on your DNS provider. Once the CNAME record has been setup, it may take up to 48 hours for the changes to propagate.

 

After it has taken effect, contact Onehub Support (email support@onehub.com or open a new help request) to assist with configuration. You will need to provide us with the domain you set up, as well as an SSL certificate for your domain.

 

Once setup has been completed, your workspaces will be accessible from your custom domain.

 

 Here are instructions for setting up a CNAME with some common DNS providers:

 

GoDaddy.com

  1. Log in to your account at www.godaddy.com.
  2. Open the Domains tab and select My Domain Names. You'll be directed to the Domain Manager page.
  3. Click the domain that you'd like to use with Onehub.
  4. Click the Total DNS Control And MX Records link at the bottom of the section entitled Total DNS.
  5. Click Add New CNAME Record in the box labelled CNAMES (aliases). If you've already created the CNAME record you will be using, click the pencil icon next to the existing CNAME record.
  6. For the Name, enter only the subdomain of the address you want to use for your Onehub account. For example, if you picked hubs.mydomain.com as your address, enter hubs here.
  7. Enter hubs-mydomain-com.h.onehub.com (this is an example, instructions for determining this can be found at the top) as the Host Name. Specify a TTL or use the default setting of 1 hour.
  8. Click OK, and then click OK again.

 

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ix web hosting

  1. Log in to your account at ix web hosting.
  2. Click Manage below the Hosting Account section.
  3. On the left side, click the domain you'd like to use with Onehub.
  4. Next to DNS Configuration, click EDIT.
  5. Click Add DNS CNAME Record.
  6. Under Name, enter only the subdomain you want to use. For example, if you picked hubs.mydomain.com as your address, just enter hubs as the entry under Name.
  7. Enter hubs-mydomain-com.h.onehub.com (this is an example, instructions for determining this can be found at the top) under Data.
  8. Click Submit.

 

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1and1

  1.  Log in to your account at 1and1.
  2. If it's not already selected, click the Administration tab.
  3. Click Domains. The Domain Overview page appears.
  4. From the New drop-down menu, select Create Subdomain. (If you've already created a subdomain for your hubs, skip to step six.)
  5. Enter only the subdomain you want to use, and click OK. For example, if you picked hubs.mydomain.com as your address, you should enter hubs here.
  6. Select the checkbox next to the subdomain that you will be using. (Example: hubs.mydomain.com)
  7. From the DNS menu, select Edit DNS Settings.
  8. Click the radio button next to CNAME.
  9. Enter hubs-mydomain-com.h.onehub.com (this is an example, instructions for determining this can be found at the top) next to Alias.
  10. Click OK.

 

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No-IP

  1. Log in to your account at No-IP.
  2. On the left side, click Host/Redirects.
  3. Click Manage underneath Host/Redirects.
  4. Click Add for a new entry, or click Modify and skip to step six for an existing entry.
  5. Enter the host name (example: hubs from hubs.mydomain.com), and select your domain name.
  6. Select DNS alias CNAME at the host type.
  7. Enter hubs-mydomain-com.h.onehub.com (this is an example, instructions for determining this can be found at the top) as the Target Host and click Modify.

 

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DNS Park

  1. Log in to your account at DNS Park.
  2. On the left side, click DNS Hosting.
  3. Click the domain you'd like to use with Onehub.
  4. Since DNS Park is your hosting service, and not your domain registrar, be sure that your domain points to DNS Park's nameservers. This will allow your CNAME record configuration to take effect.
  5. Click Alias Records.
  6. Under Host Name, enter only the subdomain you want to use. If you picked hubs.mydomain.com as your address, enter hubs.
  7. Enter hubs-mydomain-com.h.onehub.com (this is an example, instructions for determining this can be found at the top) under Destination Name.
  8. Click Add Alias.

 

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eNom

  1. Log in to your account at eNom.
  2. From the drop-down menu on the Domains tab, select My Domains. You'll be directed to the Manage Domains page.
  3. Click the domain that you'd like to use with Onehub.
  4. Click Host Records.
  5. To add a CNAME record, click new row. If you've already created a CNAME record for the address, simply edit the existing CNAME record.
  6. Under Host Name, enter only the subdomain you want to use. If you picked hubs.mydomain.com as your address, enter hubs.
  7. Select CNAME (Alias) for the Record Type.
  8. Enter hubs-mydomain-com.h.onehub.com (this is an example, instructions for determining this can be found at the top) in the Address field.
  9. Click Save.

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